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FAQs on Campus Computing

Where can I find legal sources for downloads?

College students need to know where to find legal sources for downloading music and other media. Here is a comprehensive source for legal downloads. Respect Copyrights-Get Movies and TV Shows  

Minimum System Requirements for ANGEL 7.3 LMS

  • IE 7 or higher
  • IE 8 must be used in compatibility mode
  • 32-bit IE 9 must be used in compatibility mode (64-bit browsers are not supported)
  • Firefox 3.5 or higher
  • Must have broadband access to Internet from home
  • Pop-Up Blocking disabled
  • JavaScript enabled http://www.java.com/
  • AJAX enabled
  • Windows XP
  • Windows Vista
  • Macintosh OS/X at or above OS recommendations

Important Information About Computer Printing Allowance

Ursuline College provides 500 pages of free b&w printing to each student each semester including Fall, Spring, and Summer semesters. Beyond that, the College may charge students 10 cents per page for b&w and 25 cents per page for color.

All student logins are connected to PCOUNTER, a system whereby the student will receive a popup each time they print. The popup will inform the student of his or her current printing balance compared to her quota. Amounts do not carry over. This is one of the "green" initiatives the college has implemented.

The message will read:
Hello username, your balance is $50.00.
Once your balance is less than 0 you will be charged $0.10 per B/W page and $0.25 for color.
Cost of this job is $0.40

The above message therefore reads, that the student began with $50.00, as all students do at the start of the semester. The student will be deducted $0.40 from the balance for this particular print job equivalent to four b&w pages. Only once a student's balance goes below $0.00 will the student be charged for additional printing. Overage is posted to student's college bill at end of the semester.

Ursuline Login Accounts Policy

Only current Ursuline College students and employees are entitled to apply for an Ursuline login. When an individual leaves the College, the login will be disabled and the mailbox deleted.

Student logins will remain active while the student is currently enrolled. Graduates' logins will be disabled six months after graduation. Once per year during summer, inactive student logins are disabled for all student who are not currently registered. The College will immediately disable the account of a student who is dismissed from the College.

Employee logins will remain active while the individual is employed by Ursuline College. When an individual leaves the College, the account is deleted upon the effective date of separation from the College.

How do I get Tech Support?

Ursuline College Help Desk provides technical support services for current students, faculty, and staff.

How to contact the Ursuline Help Desk 24/7/365 the way to contact the Ursuline College Help Desk is to email helpdesk@ursuline.edu, Ursuline Helpdesk. Please include you name, location, and phone number within the body of your request;the email address you supply does not have to be an Ursuline email address. 

What happens then?
After you click submit, your issue goes immediately into a queue for attention. Your issue will be routed to the best group of analysts to solve your problem.

When can I expect my response?
After you submit your issue, you can expect a response back during the hours the Help Desk is open. During times the Help Desk is open, you will receive a response within four hours for Urgent requests, and eight hours for Normal requests. The Help Desk is open 8am to 5pm, Monday through Friday.

What if I'm still having problems?
Some technical issues are more complex and take more time than others. Or, it could be that our solution did not actually resolve the problem. Users have the option of re-opening cases. Login at this link, Helpdesk Login with your Ursuline email address to see your case and to leave messages for CIS staff.

At all times, you are welcome to follow up with a member of our staff either in person, or by telephone. Here is a listing of current staff contacts, CIS Staff.

How do I change my password?

You can change your password at any time, and as often as you would like. Just follow these steps. If you do not know your current password, you will need to contact the Ursuline Helpdesk.

Directions if you are Off-campus:
  1. On the College home page, log in to your Ursuline e-mail using OWA Outlook Web Access.
  2. Once inside OWA, in the gray banner bar on the right-hand side, click the Options icon.
  3. In the left-hand navigation pane, select "Change Password."
  4. You will see Domain\user name: URCO_NT\username
  5. Fill in your old password.
  6. Then type in a new password. It must have at least seven characters.
  7. Click OK.
  8. The next time you go to log in remember to use your new password.

How do I access my Ursuline e-mail on my SmartPhone?

Ursuline College email system runs on Exchange server. When you set up a new connection it must be type, Exchange. Here are the other details you will need for the connection.

Server for Blackberry: https://mail.ursuline.edu/owa

Server for iphone: mail.ursuline.edu

SSL: yes

domain: ursuline.edu


How can I keep my PC updated and running well?

Keeping your PC updated is critical for keeping it in good working order. There are a few simple things you need to do in order to keep your PC running well.

Run only the most current version of Windows
Install only the latest Windows. It is important to run the latest version of Windows. Windows XP2 has built in update services and will automatically bring over updates for you. Make sure you let your PC get updates and install them as soon as they are available.

Run only the most current version of other programs installed on your PC
Secunia Software Inspector will scan your computer and determine if you are using the latest versions of software and provide update links. The Secunia Software Inspector covers the most common/popular end user applications: * Internet browsers * Internet browser plugins * Instant messaging clients * Email clients * Media players * Operating systems.

Install anti-virus software
Every Windows PC needs to have anti-virus software added to it. When you buy a new PC it may come with a trial version anti-rvirus program. That is not enough! You must make sure you subscribe and receive updates for your anti-virus software because new viruses are always being released. If you want to save some money, subscribe to free anti-virus software. One good program we recommend is AVG. It is available to download and use free. Grisoft's AVG Anti-virus Free Edition will protect your computer from viruses. You also get free access to the newest virus updates and it has an easy-to-use interface. Grisoft's AVG Free Edition is free for personal, non-commercial use.

Enable the Windows firewall
Windows has built in firewall. Make sure you use it!

Help, my PC is infected!

Okay, I've been on the Internet and I need to clean up my PC. Can you help?

Microsoft Malicious Software Removal Tool
The Microsoft Malicious Software Removal Tool checks computers running Windows XP, Windows 2000, and Windows Server 2003 for infections by specific, prevalent malicious software including Blaster, Sasser, and Mydoom and helps remove any infection found.

Spyware and Malware Removal Tools
SUPERAntiSpyware Free edition or Spybot Search & Destroycan detect and remove spyware of different kinds from your computer. Spyware is a relatively new kind of threat that common anti-virus applications do not yet cover.

Ad-Aware SE Personal Edition protects your computer from data-mining, aggressive advertising, parasites, scumware, trojans, dialers, malware, browser hijackers, and tracking components. Ad-Aware Personal edition is free for non-commercial use.

AVG Anti-Rootkit Free will scan your computer and determine if there are any root kits installed on your PC. If it finds any, it will remove them. AVG Anti-Spyware Free Edition is another free tool from AVG which protects against spyware to avoid infections in the first place.

Virus Removal Tool
McAfee AVERT Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to help when dealing with an infected system.

Do I need an office program for my computer?

Yes, indeed, you will need an office program for your computer. Here are some options for obtaining Office.

Microsoft Office
Microsoft Office is the de facto standard for creating documents. We recommend purchasing a copy of it for your studies at Ursuline College. You can purchase it where ever software is sold. Or, for the best price, you can also purchase it through the College web site. Anyone with an Ursuline email address can purchase Microsoft programs here, Buy Microsoft Software.

Open Office
If you are on a tight budget and want to save money, then Open Office might be for you. Although files created with Open Office are not 100% compatible with Microsoft Office, the program still works well on its own. OpenOffice is free to download, use, and distribute.

PowerPoint Viewer
If all you want to do is be able to view PowerPoints, Microsoft makes available for free a PowerPoint viewer. Don't have PowerPoint? Need to open a PowerPoint presentation? The PowerPoint 2003 Viewer lets you view full-featured presentations created in any version of PowerPoint.

PHISH Avoid being a victim!

The Internet is a public place. Internet email addresses are public information. Do not be fooled into thinking you are on a private, totally secured network. It is good to keep in mind that the Internet is a public place where you don't always know for sure with whom you may be speaking, or who all may be listening. Please keep that in mind, particularly related to PHISH emails.

10 Rules for How to Avoid Identity Theft from PHISH email
  1. Never give your passwords out for any reason!
  2. Phish is a spam email that relies on user naivete to capture your login and use it for bad purposes such as sending spam from your mail account.
  3. Don't ever email your password to anyone.
  4. Don't give out your password no matter who claims to need it.
  5. Never give your passwords out for any reason!
  6. Be wary of emails sent to you by someone you don't know.
  7. Be wary of official sounding emails that are from someone you do or do not know asking for your password. DO NOT GIVE OUT YOUR PASSWORD.
  8. Even if the requester claims they are your webmail administrator, do not give out your password.
  9. SPAM emails do get through to your inbox. Delete them. Do not reply to them.
  10. Legitimate network administrators will never ask you for your password. They will provide a way for you to change it. They will never ask you for it.
  11. Protect your identity and your reputation when you are online, just as you do in everyday life! Give no one your password.

How do I view and create PDFs?

PDF stands for "portable document format". It is a secure method for sharing a document on the Internet. That is why you will find many PDFs on the Internet. To view them, your computer needs to have Acrobat Reader installed on it. You can use the link below to install Acrobat Reader. If you actually want to create a PDF file, you can use Word and the save as command to save your Word document as a PDF.

PDF Reader
Acrobat PDF Reader is free software you can download and install on your Mac or PC. It will allow you to view and/or print PDF files you may find on the Internet. You can download Adobe Acrobat Reader for free.

Acrobat Pro
In order to edit a PDF file you will need Acrobat Pro. Acrobat Pro can be purchased where ever software is sold.

Can you help me purchase a computer?

Purchasing a new computer or laptop can be a challenge that we would like to help you overcome.

Why have a Personal Computer?
To take full advantage of your studies at Ursuline College, you will want to have access to a current personal computer. Members of the Ursuline College community use their personal computers to share documents and study. Yes, there are computer labs on campus. But whenever possible, most students expect them to supplement their own computers. Buying a computer is a major decision, and many families want their students to attend class before making a choice. Be aware, however, that many courses first-year students take expect regular computer use and students can expect computer-based assignments from the first day of class.

Windows vs. Macintosh
The College supports both Windows and Macintosh computers. So, you may choose the systems that you prefer. Most students own Windows computers; students who purchase Windows computers will find the most support for this platform. On the other hand, the Art Department recommends Macintosh computers because departmental courseware makes use of the Macintosh's capabilities. Most all software today is available now for either platform.

Desktop vs. Laptop
In deciding whether to buy a desktop or a laptop computer, you should balance your need for portability against the factors of price and performance. A laptop computer is more expensive than a desktop computer of equal power and has less power/capability than a desktop computer of equal price. Furthermore, a laptop will be more difficult and expensive to upgrade when you need more power/capability, and generally costs more to repair. Nevertheless, laptop computers are more and more popular choice because of the benefit of being able to take the computer to class, back and forth to home. As with Windows versus Macintosh, choose the computer that best matches your budget and work habits.

System Recommendations: Minimum vs. Recommended
  Minimum Recommended
Processor: Pentium 4 2.8Ghz Pentium Duo Core
RAM (memory): 1 GB RAM 2 GB RAM
Hard Drive: 40 GB 60/80 GB or more
Optical Drives CD-ROM CDRW/DVD combo
Monitor: 17in CRT for desktop PC 17in CRT or larger
Network: integrated Ethernet integrated Ethernet and WiFi
Multimedia: Integrated audio and video Integrated audio and video and external speakers or headphones
Operating System: Windows XP2 Home or Pro
Mac OS X 10.4 Tiger
Windows 7 Home or Business
Mac OS X 10.5
External drive: 1 GB USB flash drive 60 GB USB passport hard drive
Firewall: Updated anti-virus program, Windows XP2 firewall, Microsoft Windows Defender anti-spyware Updated anti-virus program, Windows 7 firewall, Microsoft Windows Defender anti-spyware

What do I need for video, audio, or other multimedia?

There are a number of multimedia "plug-ins" for your Internet Explorer, Safari, or Mozilla Foxfire you'll find useful for playing media on your computer. Some that we have found particularly useful are listed on this page.

Apple QuickTime Player
QuickTime will allow you to view QuickTime movies as well as other videos, audio recordings and photos. Apple QuickTime Player

Real Player
Real Player can be used for streaming audio and video files to your computer. The player is free to download and install on your PC.

Java Plugin
The Java Plugin will allow you to view webpages developed using Java.

Flash Player
The Macromedia Flash Player plugin will allow you to view web content developed using Flash.

Shockwave Player
Macromedia's Shockwave Player plugin will allow you to view content on web pages which were created with Macromedia Director. If you need to view shockwave pages you can download the player for free.

Thoughts on staying safe on the Internet...

The Internet can provide tremendous opportunites for meeting new people, sharing your thoughts and hopes, and establishing lasting friendships. However, it is good to keep in mind that the Internet is a public place where you don't always know for sure with whom you may be speaking, or who all may be listening. If you keep that in mind, you will no doubt have a safe experience on the Internet.

10 Rules for Staying Safe on the Internet
  1. Don't share confidential, personal information on blogs or other message boards.
  2. NEVER respond to an email that asks you to verify an account number or credit card.
  3. Don't give out any personal information such as your telephone number, your home or college address, where you work, etc...
  4. Never give your passwords out for any reason!
  5. Be wary of emails sent to you by someone you don't know.
  6. Pay attention to the pictures you are posting on the internet. Ask yourself if you would show that picture to your parents?
  7. When shopping on the Internet prefer site that are well known, such as Amazon, for example.
  8. Downloading music or movies without paying could have unintended consequences. Please visit: respectcopyrights.org
  9. Don't talk to strangers on the Internet.
  10. Protect your identity and your reputation when you are online, just as you do in everyday life!

An alternate Internet browser...

Mozilla Firefox
Mozilla Firefox is a popular alternative to IE. Built with your security in mind, Firefox web browser keeps your computer safe from malicious spyware and pop-ups ads. You can download Firefox to experience the Internet the with tabbed browsing hassle-free.

CALEA Compliance

Ursuline College complies with federal regulations related to communications support for law enforcement.
CALEA Compliance statement